Customer satisfaction is our top priority at Usha Garments.
Overview
At Usha Garments, we want our customers to be completely satisfied with their purchase.
Our refund and return policy is valid for 7 days from the date of delivery.
If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The product must be unused and unwashed
- The item must be in the original condition and packaging
- All tags, labels, and invoices must be intact
We do not accept returns for:
- Products damaged due to customer handling
- Used or altered sarees
- Items without original packaging
Non-Returnable Items
The following items cannot be returned:
- Products bought during special clearance sales
- Sale or discounted products
- Gift cards
- Customized or stitched products
Damaged or Wrong Product
If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery with:
- Order ID
- Clear product photos
- Unboxing video (mandatory for claims)
Email: info@ushagarments.in
Refund Process
Once your return is received and inspected:
- You will be notified via email or WhatsApp
- Approved refunds will be processed within 5–7 working days
- Refund will be credited to the original payment method
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your bank or UPI provider
If still pending, email us at:
info@ushagarments.in
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
For exchange, contact us at:
info@ushagarments.in
Address:
Usha Garments
2nd Pusta, New Usmanpur,
Shahdara, Near Saini Sweets,
New Delhi – 110053, India
Return Shipping
Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
We recommend using a trackable courier service, as we cannot guarantee receipt of returned items without tracking.
Need Help?
For any refund or return-related queries, contact us:
Email: info@ushagarments.in
WhatsApp: +91 9811409061